Spectrum Communications
Reviews and Complaints
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Verified ReviewerWorst company I have dealt with in 40 years
- Everything else about them
- Disrespectful to customers
Preferred solution: Let the company propose a solution
User's recommendation: STAY AWAY
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAnger
Preferred solution: Paper billing and an address to mail the check to. And the overcharge corrected.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerI have gotten 4 different amounts to pay. I have been on hole a total of 3 hours on one day. Several times they hung up on me. Said they would call back in 24 hours because their system was down, t
No one will talk to me or call me. Keep getting run around from several customer service and retention people.
- No contract
- Bad billing practices and communication
- Lies
- Inferior phone lines or equipment at customer service
Preferred solution: Price reduction
User's recommendation: Go with another cable provider! Customer Service is as bad as you can get. Lots of hang ups, waiting for hours, lies and lies and lies.
Crap Billing
Preferred solution: Let the company propose a solution
User's recommendation: PASS ON SPECTRUM
Cost way too much
User's recommendation: close your doors
CUSTOMER SERVICE
User's recommendation: CALL AND LET THEM HEAR THE REAL TRUTH ABOUT CUSTOMER SERVICE SHORT FALL.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHIgh fees and battle to get suspension of services shorter than 2 months
- Often short outages in my area or slow internet intervals
- Battle to get a service suspension shorter than 2 months
- Long time on hold
Preferred solution: Let the company propose a solution
User's recommendation: file complaints with FCC and with your state . These companies have too much power. Need better regulation
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPCH.com uses Spectrum and the internet company is blocking customers from responding to PCH.com emails
- Bad scams and poor service
- Lies to customers
Preferred solution: Let the company propose a solution
User's recommendation: PCH.com needs another better internet
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBad customer service
Preferred solution: Let the company propose a solution
User's recommendation: Watch out about your customer service
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerThey cant send me an email confirming my order
last night (Wednesday) got pissed at Xfinitys lack of tech support (paying for a service thats not working correctly) so I made a call to Spectrum. The sales person said I would be receiving an email conformation of my order.
Its Thursday and I have not received an email. I called Spectrum, "Where is my email?" Im not in the system, passed me around for an hour and six minutes. Even the supervisor said they could not send me an email. Im supposed to wait at the house on Saturday morning and hope everything they "Told me" is going to happen without a hitch.
I asked them to check the drop before they come out. Nope. I asked for my order in writing, via an email.
Nope, they cant send me an email of my order.....Why? Why cant I receive a written copy (email) of my order so I can verify it is what I was told?
They say they cant and that is wrong.
David Long
- Incompetent sales and support
Preferred solution: a written copy of my order emailed to me before they show up.
User's recommendation: ask for a written copy
They dont help the consumer only what your money
User's recommendation: Dont use their service unless you want to get screwed!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTurned my landline off
Preferred solution: Let the company propose a solution
User's recommendation: Keep a record of everyone you talk to with dates of conversation.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerImproper results to closing acct
On 6/30 /2020 I called spectrum in the am I called Spectrum to cancel our cable and internet. I was connected to the total disconnect dept.
I told them that I was moving and to disconnect immediately as we were moving out of state. I was told to return all equipment to Spectrum. The equipment was shipped via ups on 7/1/2020. I received a call on saying my acct was still open and they had not received my equipment.
As we have been traveling 7/7/2020 was my first chance to find my ups receipt and call. After I insisted that they did receive the equipment they looked again and verified that they had. They still insisted that I never cancelled my acct. I argued that it would have been stupid to do so when I was leaving and returning the equipment.
I was told some people do that. Then because my billing cycle ended 7/7/2020 I owed more money. The amt was $14.08.
I asked that it be waved and was told no. Then I asked to talk to a supervisor and was told that it would be a
- Billing
Preferred solution: Price reduction
User's recommendation: Don’t use Spectrum
Cannot Connect Directly To The Phone Department
- Customer service reps are friendly
- Raising prices while reducing quality
- Long waiting times even at night
- Does not have a prompt to connect to phone department
Preferred solution: Have a prompt for direct connection to the Phone Department
No Opt Out Options for Current Residents
- Caved into wgrz and now raising prices
Preferred solution: Remove name and address permanently from their (Bulking mailing list or database)
User's recommendation: Do your homework on companies that provide internet/tv communications like Spectrums Communication to inquire about their Opt Out Policy disabling them to sell your name and address to their companies and most important remove your name and address permanently after disconnecting services with them on bad terms. I reqret selecting Spectrum Communication for a family member and having to experience dissatisfaction with them for not removing not only their name and address, but to honor removing using former Spectrum customers address and mail their ads to new occupants of the home
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spectrum is nothing but a bandit , out to steal money from consumers. STAY FAR FAR AWAY.
We have no choices in our community except SPECTRUM , DISH OR STREAMING. OUR CITY LOCKED US IN
Beware of bait and switch type ads with small print telling you the real price. Do not let Spectrum trick, fool or deceive you.
Read the fine print if you sign up but it is better if you find another company. Spectrum does not have its act together.
I agree, worst company I have ever dealt with. Ruder and arrogant. Complain to the attorney general's office.